Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Returns must be initiated within 30 days of the delivery date. Items that are damaged, altered, or not in their original condition will not be accepted for return. Please inspect your items upon receipt to ensure they meet these criteria.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, a description of the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return process. Please allow up to 3 business days for a response to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for the item until it reaches our designated return address.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that shipping costs are non-refundable, and only the cost of the item will be refunded.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return your item, and then proceed to purchase the new item separately.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at [email protected]. We will provide instructions on how to return the item at no cost to you. You must report any issues within 7 days of receiving the item to be eligible for a return in this case. We will cover the return shipping costs for defective or incorrect items.
Final Sale Items
Certain items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making your purchase to avoid any confusion regarding return eligibility.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with expeditionskill.com is satisfactory.